Accessibility Policy

1. Our Commitment

Quick Tax & Accounting Solutions Inc. is committed to providing accessible services to all clients, including those with disabilities. We strive to meet or exceed the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and the Canadian Human Rights Act.

2. Accessibility Standards

We are committed to:

• Providing services in a manner that respects the dignity and independence of persons with disabilities
• Ensuring equal opportunity and access to our services
• Integrating accessibility into all aspects of our business
• Meeting or exceeding applicable accessibility standards

3. Accessible Customer Service

3.1 Communication

We will communicate with persons with disabilities in ways that take into account their disability. This may include:

• Using clear, plain language
• Speaking clearly and at a reasonable pace
• Providing written materials in accessible formats
• Using assistive devices when available

3.2 Service Animals

We welcome service animals on our premises. Service animals are permitted in all areas of our office that are open to the public, except where prohibited by law.

3.3 Support Persons

Persons with disabilities may be accompanied by a support person when accessing our services. We will not charge additional fees for support persons.

4. Website Accessibility

Our website is designed to be accessible and includes:

• Alternative text for images
• Proper heading structure for screen readers
• Keyboard navigation support
• High contrast color schemes
• Readable fonts and appropriate sizing
• Descriptive link text

5. Physical Accessibility

5.1 Office Access

Our office facilities include:

• Wheelchair accessible entrances and exits
• Accessible parking spaces
• Elevator access to all floors
• Accessible washrooms
• Wide doorways and hallways
• Accessible seating areas

5.2 Meeting Rooms

All meeting rooms are accessible and can accommodate wheelchairs and other mobility devices. We can arrange for accessible furniture and equipment as needed.

6. Alternative Formats

We can provide information in alternative formats upon request, including:

• Large print documents
• Electronic formats (PDF, Word, etc.)
• Audio recordings
• Braille (with advance notice)
• Plain language versions

7. Training and Awareness

All staff members receive training on accessibility and disability awareness. This training includes:

• Understanding different types of disabilities
• Effective communication strategies
• Use of assistive devices
• Emergency procedures for persons with disabilities
• Customer service best practices

8. Feedback and Complaints

We welcome feedback on our accessibility services. If you have concerns or suggestions, please contact us using the information provided below. We will respond to all feedback within 5 business days.

9. Emergency Procedures

In case of emergency, we have procedures in place to assist persons with disabilities. Our staff is trained to provide appropriate assistance during evacuations or other emergency situations.

10. Continuous Improvement

We are committed to continuously improving our accessibility services. We regularly review our policies and procedures and seek input from persons with disabilities to identify areas for improvement.

11. Legal Compliance

This policy is designed to comply with:

• Accessibility for Ontarians with Disabilities Act (AODA)
• Canadian Human Rights Act
• Ontario Human Rights Code
• Web Content Accessibility Guidelines (WCAG) 2.1

12. Contact Information